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Our Prevention and Crisis Support Officers

We provide specialist support for victims of domestic abuse and sexual exploitation who are homeless or at risk of homelessness.

Our Prevention and Crisis Support Officers advise those who have suffered domestic abuse or sexual exploitation, and liaise with our housing options team to provide emergency accommodation if necessary.

We have access to expertly-designed properties with extra security measures, to ensure the victim and any children involved feel safe.

The former district (Copeland, Allerdale, and Carlisle) Disabled Facilities Grants policies are currently under review. Cumberland Council will develop a single policy to cover the Cumberland area. The public, partners and customers will be consulted as part of the review and until it is developed and adopted by the council, the current district policies will apply.

What is a Disabled Facilities Grant?

These grants can be used to make changes to your home to help a disabled person live independently, safely and with dignity

Most housing associations in Copeland are part of the Cumbria Choice allocations scheme, which is a partnership between the six local authorities in Cumbria and various housing associations. This includes the three main landlords in Copeland: Home Group, Impact Housing Association and Castles and Coasts Housing Association.

If you run a business it is vital you comply with health and safety legislation and that you understand your responsibilities. Here we answer some frequently asked questions about health and safety procedure.

How can I get information on how to comply with health and safety legislation?

For information on how to comply with health and safety legislation, contact us.

The Health and Safety Executive also provides comprehensive information.

Parts of Copeland are Smoke Control Areas (under the Clean Air Act 1993) which means that smoke must not be emitted from chimneys of dwellings in these areas. The Smoke Control Areas include most of Whitehaven, Millom and Distington.

In these areas it is necessary to use authorised smokeless fuel for heating purposes. This includes gas, electricity, anthracite and various brands of manufactured solid smokeless fuels.

Further information is available about flood protection.

A list of contacts relating to flood protection is available.

Further information is available on coastal erosion.

To report a noise or nuisance complaint, please contact us.

Alternatively, you can report a noise nuisance by using the Noise App.

Further guidance is available for dealing with nuisance seagulls.

Further information and guidance on starting a food business.

Further information on how we deal with food complaints.

Further information about the National Food Hygiene Ratings System.

View our Food Safety Service Plan.

We offer a pest control service to both residents and businesses in the borough.

Our domestic service offers free of charge advice, treatment and prevention techniques for rat infestations. We also offer advice and chargeable treatments for cockroach, bed bugs and flea infestations, which are considered a public health risk, as well as advice and treatments for other pest that may be causing a nuisance in the home.

Discarded hypodermic needles and syringes are extremely dangerous and could cause injury or infection. If you find a needle or syringe on public land or our premises then it should be reported immediately to us.

Please report any discarded needles or syringes immediately. We have staff who are trained to safely remove and dispose of discarded needles or syringes. Do not put yourself or others at risk:

Copeland Borough Council

For the latest cost of living support

Our Prevention and Crisis Support Officers

What is a Disabled Facilities Grant?

How can I get information on how to comply with health and safety legislation?

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