Waste arrangements during Covid-19
While our household collections are still operating, we are asking for your support to ensure they can continue.
Waste from households with Covid-19
The Government advice is that waste from a house with cases of Covid-19 (or suspected Covid-19) should be placed in a bag, which is then sealed, placed inside another bag, which is also sealed, and then stored for 72 hours before being put out for collection.
The three-day wait before placing the waste in your household waste bin is all-important in protecting collection and disposal staff.
We ask that you do this to ensure safety, even if this means missing a collection.
Do not put used tissues in your recycling box.
Missed collections and uncompleted rounds
For individual missed household waste collections, we will try to return to collect it within five working days.
We are unable ro return for individual missed recycling or garden waste collections during the crisis.
If we are unable to complete a collection round and there is a large number of properties we have not been able to collect from, you will find information on when the round will be completed here.
Collection of your bins, boxes and bag
Only put out your bins and recycling boxes/bag if they are full. If there is enough space left and it could wait until your next collection, please try to do so.
We also ask that you wash your hands before and after putting your bins out, and give the rims/handles a clean if possible.
Please wash and squash your recycling materials so you can fit more in your boxes and bag, and we can fit more in our collection vehicles.
There is a high volume of cars parked outside homes at present. On your collection day, we're asking you to ensure that you park cars in a way that allows access for our waste vehicles.
Additionally, if you use a communal collection point for your bin, please return it to your home as soon as possible after it has been emptied.
Our service is stretched to capacity because of staffing levels and measures we've taken to allow crews to socially distance. As a result, we can't take extra cardboard (as we normally would), so please make sure it's all inside your white bag. The cardboard section of our lorries is the first to fill up, and this can often mean extra trips to drop it off, so we appreciate your help in this.
Cut up and compress your card to fit more in. If you have more than will fit in your bag, please store it until your next collection, or until normal service resumes, if you can.
While our recycling centres are open, please do not make a non-essential trip especially to use one.
Household Waste Recycling Centres (tips)
These are operated by Cumbria County Council and are now open. Click here to read about restrictions.
Garden waste collections
Our garden waste collections have re-started, and we are collecting bins every four weeks (instead of every two) in the current circumstances. For further details, click here and to view your collection calendar click here.
For further information on our garden waste collections during the crisis, visit our FAQ page.
For helpful tips on what to do with your garden waste between collections, click here
Please do not burn waste. To see the guidance from Cumbria Fire and Rescue Service, click here
Composting is a good alternative, and residents can order discounted compost bins from £7.50 plus £6 delivery from Cumbria County Council. For more information about home composting and the discounted bins, visit Recycleforcumbria.org. The county council is also offering discounted food digesters, which turn your food waste into nutrition for your garden. Find out more here.
Bulky waste collections
Our bulky waste collections have resumed. For further details, click here.
If you pay someone to collect your waste, you must ensure they are an appropriately licensed collector.
The Environment Agency has reported rubbish was recently dumped by unlicensed operators, leaving the householder liable for a fine or court case.
Before paying someone to take waste away:
- ask to see their waste carrier's licence and the permit number for the waste facility they intend to use
- ask them for their business address and telephone number
- record the vehicle description and registration number
The Environment Agency offers a free validation check on 08708 506 506 or here.
Replacement bins, boxes and bags
We are not currently able to deliver new or replacement bins, bags and boxes. This allows us to concentrate our resources on collecting your waste and recycling.