Open mobile menu
Close mobile menu

For all the latest Coronavirus information including support for Copeland residents and businesses

Click here

Coronavirus pandemic - information for Copeland

For the latest information countywide and nationally, including medical and social distancing advice

Find Out More

We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities. 

Support for businesses

For further information on the support available for Copeland's business sector affected by the Coronavirus pandemic, click here.

Support for residents

Emergency support

A new emergency support service has been launched for people in Copeland at high risk of becoming seriously ill and who do not have support available from friends, family or neighbours. Those at high risk from Covid-19 include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The emergency telephone support line is 0800 783 1966, or you can email your request for help to COVID19support@cumbria.gov.uk. Alternatively, make an online referral here. The call centre will operate Monday to Friday, from 9am to 5pm, and weekends from 10am to 2pm. The service will also accepts referrals from members of the public who may be concerned about people in their community. More information can be found here.

Council Tax support

If your income has reduced you may be eligible for certain benefits including Council Tax Reduction. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce your monthly payment by spreading the costs over 12 months, rather than 10. Additionally, the Government has announced that some residents who are in receipt of support under the Council Tax Reduction Scheme will receive a further £150 off their bill for 2020/21. We are currently awaiting further instructions on how this discount will be implemented in Copeland.

Support for communities

We are gathering details of groups who are helping their communities, so we can make sure help reaches those who need it. Please contact James Young at james.young@copeland.gov.uk.

We have also produced a two pages of information in The Whitehaven News. To view the pages, click here and here. To request a copy of the pages via email, so it can be printed and distributed to residents who don't have computers, email communications@copeland.gov.uk.

Our services

Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:

  • All Copeland offices are closed to the public and a wealth of information can be found on this website and through our social media channels.
  • The Beacon Musuem and Portal, Whitehaven, are closed until further notice. 
  • Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
  • Our garden waste collections are suspended. Those who have paid for a second garden waste collection will receive a full refund.
  • Individual households' missed waste bins will be collected within five working days. If all or part of a day's collection round (waste or recycling) has been delayed and we need to advise a whole area of a different collection day, we will share the information here. We are unable to return for individual missed recycling collections at this time.
  • We have suspended deliveries of replacement bins/bags/boxes.
  • Our Building Control team has adjusted the way it conducts site visits, and is restricting visits to two days per week (Tuesdays and Thursdays). For full details, please email building.control@copeland.gov.uk.
  • We are asking residents and businesses to contact our Planning department by email only, at devcontrol@copeland.gov.uk. For more information on our planning services during the outbreak, click here.

While our household waste and recycling collection service is operating as normal, we are asking for the public's support in a number of ways to ensure that it can continue. For more information, click here.

Supporting homelessness and victims of domestic abuse

We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 427070, or email housing.options@copeland.gov.uk. More information on our domestic abuse support here. Please call 999 if you are in danger and need urgent help. 

Distington Hall Crematorium

Funerals are still permitted, but there is strict guidance that attendance should be minimal, i.e. immediate family only. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance. We have a produced a newsletter to cover all the information and guidance on services at the crematorium. To read it, click here.

Car parking

We are offering free parking in our car parks. Our provision of free parking is to assist the NHS and those who are leading the fight against coronavirus, including staff of critical town centre businesses that must remain open, including food shops, doctor's surgeries and pharmacies, and the residents who need to use them. Car parks that are now free to use for the permitted purposes only are listed here. This excludes Whitehaven Sports Centre, which is being reserved exclusively for use by NHS staff. Please note that there are a number of marked bays that are reserved for permit-holders only and not available for public use.

Leisure centres

All council owned leisure centres run by the Better organisation are now closed until further notice. This includes Copeland Pool and Fitness Centre, Whitehaven Sports Centre and Cleator Moor Activity Centre. Memberships have been frozen during this time. For more information go to https://www.better.org.uk/

Play areas

We have closed all Copeland owned or managed play areas during this time including; Rosebank (Hensingham), Kells Welfare (Whitehaven), Castle Park (Whitehaven), Jericho (Whitehaven), High St (Whitehaven), Barfs Road (Distington), East Rd (Lowca), Orgill (Egremont), Ling Road (Egremont), Brisco Mount (Egremont), Egremont Skatepark, Moresby (Moresby Parks), Jacktrees Road (Cleator Moor), Moor Row, Newlands (Mirehouse).

All play areas not on this list are not owned or managed by Copeland Council. Please contact your local town or parish council if you are concerned about a park or play area near you.

Elections

We have postponed the March 26 Whitehaven Central ward by-election that was due to take place on Thursday, March 26. Further information on a rescheduled date will be released when social distancing measures are lifted.

Contact us

Please contact our departments directly by email on urgent matters only at this time, and we will respond to you as quickly as possible.

Our out-of-hours emergency line is available.

If you are homeless or at risk of homelessness, you can call our team at any time on 01946 427070, or email housing.options@copeland.gov.uk.

For dangerous structures, call 01946 427121.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171. Alternatively, to request sandbags for residential properties, email sandbags@copeland.gov.uk.

Customer Services – info@copeland.gov.uk
Homelessness and domestic abuse support – housing.options@copeland.gov.uk
Council Tax – ctax@copeland.gov.uk
Business Rates - business.rates@copeland.gov.uk
Benefits – benefits@copeland.gov.uk
Waste and recycling – info@copeland.gov.uk
Environmental Health – envhealth@copeland.gov.uk
Distington Hall Crematorium – distingtonhalladmin@copeland.gov.uk
Parks and Open Spaces – openspaces@copeland.gov.uk
Elections – elections@copeland.gov.uk
Planning – devcontrol@copeland.gov.uk
Building Control – building.control@copeland.gov.uk
Communications – communications@copeland.gov.uk
The Beacon Museum – thebeacon@copeland.gov.uk
Copeland Community Fund - info@copelandcommunityfund.co.uk

FAQs

You can find a list of our most frequently asked questions here. 

Further support

There are a range of organisations offering support to those affected by Coronavirus across Copeland. Find more information here.