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For all the latest Coronavirus information including support for Copeland residents and businesses

Covid info

Coronavirus pandemic - information for Copeland

For the latest Government information, including medical and social distancing advice

Find Out More

Advice and information for businesses and the public

Restrictions

Covid-related government restrictions have been lifted in England. Find out how to stay safe and help prevent the spread of the virus.

Testing

The latest updates on COVID-19 testing in Cumbria are on the Cumbria County Council website. 

Test and Trace App

The national NHS Test and Trace App is a key part of the country’s fight against Covid-19. You are encouraged to download the app to your smartphone. It is available via the Google Play Store and Apple App Store. The app is used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus. The app will also help local authorities understand if the virus is spreading in their area, helping them to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

Support for businesses

View further information on the support for Copeland’s business sector affected by the pandemic.

Support for residents

Council Tax support

If your income has been reduced you may be eligible for certain benefits including Council Tax Reduction. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.

Financial support 

If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, guidance is available. We are part of a partnership that can help maximise your income, provide options for dealing with debts, and look at ways to save money. We can also assess your eligibility for local food and hardship schemes. For more information, send your details to advice.copeland@gmail.com or joanne@phoenixenterprisecentre.co.uk, or call 07388 996202.

Whitehaven and Egremont District Credit Union may be able to provide loans and small one off grants on 01946 66755.

Citizens Advice Copeland offers a range of financial support and advice at advice.copeland@gmail.com or on 01946 693321.  

Community-based support

The Covid-19 pandemic has affected people in lots of ways and Copeland communities have been fantastic at supporting each other. Many people are finding they need a bit of extra help and support and our Directory of Community Groups and Services could help you find groups and activities that may be able to offer practical help or to support your health and well-being. You can also view our help and support leaflet

Do you need urgent help?

If you need support please contact the Cumbria County Council helpline on 0800 783 1966 or at COVID19support@cumbria.gov.uk.

Our meetings

Members of the public and press can attend some in-person committee meetings

Our services

Our services are running as normal, wherever possible. However, we may sometimes make changes:

  • Our Market Hall office is open and you can visit without an appointment. However, it may be helpful for you to plan ahead and book an appointment, especially if you need to see a particular department. To request an appointment please email info@copeland.gov.uk or call 01946 598300 and select the option for the department you require. Our Millom office remains closed for the time being. 

  • Household waste, recycling, garden and bulky collections continue as normal. However we may sometimes be forced to make changes to these services at short notice if staffing levels drop.

  • We are asking residents and businesses to contact our Planning department by email only, at devcontrol@copeland.gov.uk.  Alternatively, view and comment on planning applications online.

Bereavement services

  • Up to 80 people are allowed at services
  • Singing is allowed
  • Any orders of service or hymn sheets must be provided by the family
  • There is still a requirement to wear masks in the Crematorium building
  • There is no standing in the chapel or the foyer but people can stand outside and listen to the service over loud speakers
  • Hand sanitiser is available
  • The chapel is cleaned between services
  • The Chapel of Remembrance is open, and the Book or Remembrance is visible, showing that day's date. To see pages other than the current date, please make an appointment.
  • To speak with an officer, please call first to make an appointment
  • No one can enter the chapel before the service starts
  • There is no limit on the numbers at burials

Contact us

Please contact our Customer Services team by phone or email. They can make an appointment for you to see an officer if necessary.

Alternatively, you can contact our departments directly by email, and we will respond to you as quickly as possible.

Our out-of-hours emergency line is available: If you are homeless or at risk of homelessness, call 01946 598300 out of office hours. For dangerous structures, call 01946 427121 out of office hours.For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email sandbags@copeland.gov.uk.

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Customer Services – info@copeland.gov.uk
Homelessness and domestic abuse support – 01946 598300 or housing.options@copeland.gov.uk
Council Tax – ctax@copeland.gov.uk
Business Rates - business.rates@copeland.gov.uk
Benefits – benefits@copeland.gov.uk
Waste and recycling – info@copeland.gov.uk
Environmental Health – envhealth@copeland.gov.uk
Distington Hall Crematorium – distingtonhalladmin@copeland.gov.uk
Parks and Open Spaces – openspaces@copeland.gov.uk
Elections – elections@copeland.gov.uk
Planning – devcontrol@copeland.gov.uk
Building Control – building.control@copeland.gov.uk
Communications – communications@copeland.gov.uk
The Beacon Museum – thebeacon@copeland.gov.uk
Copeland Community Fund - info@copelandcommunityfund.co.uk

FAQs

View our most frequently asked questions.