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For all the latest Coronavirus information including support for Copeland residents and businesses

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Coronavirus pandemic - information for Copeland

For the latest Government information, including medical and social distancing advice

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We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities. 

Advice and information for businesses and the public

The Government has announced a roadmap out of lockdown with the further easing of restrictions set for May 17 and June 21.


Tests are now available for everyone in the UK, irrespective of whether you have symptoms or not.

A new website has been launched which provides information on the different types of tests that are available. This link allows you to book a test at a local site or to arrange for a home test kit.

Test and Trace App

The national NHS Test and Trace App is a key part of the country’s fight against Covid-19. You are strongly encouraged to download the app to your smartphone now. It is available via the Google Play Store and Apple App Store. The app is used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus. The app will also help local authorities understand if the virus is spreading in their area, helping them to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

Support for businesses

For further information on the support and grants available for Copeland's business sector affected by the Coronavirus pandemic, click here. 

Support for residents

Council Tax support

If your income has been reduced you may be eligible for certain benefits including Council Tax Reduction. Copeland Council is also able to offer a further £300 off the bills of those who receive this benefit for 2020/21. We also have a small fund to assist people not in receipt of this benefit, who have been significantly financially affected by Covid-19. More information here. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.

Financial support 

If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, guidance is available. We are part of a partnership that can help you look at maximising your income, provide you with options for dealing with debts, and look at ways to save money on everyday spending. We can also assess your eligibility for local food and hardship schemes. For more information, please send your details to or, or call 07388 996202.

Whitehaven and Egremont District Credit Union may be able to provide loans and small one off grants on 01946 66755.

Citizens Advice Copeland offers a range of financial support and advice at or on 01946 693321.  

Test and Trace Support Payments

We offer Test and Trace Support Payments for those financially affected by self-isolation (including residents affected by their child self-isolating).


Those clinically extremely vulnerable (shielding) can now observe the same restrictions as the rest of the population. Click here for more details.

Community-based support

The COVID-19 pandemic has affected people in lots of ways and Copeland communities have been fantastic at supporting each other. Many people are finding they need a bit of extra help and support and our Directory of Community Groups and Services could help you find groups and activities that may be able to offer practical help or to support your health and well-being. You can also view our help and support leaflet

Do you need urgent help?

If you need support please contact the Cumbria County Council helpline on 0800 783 1966 or at, or see our leaflet.

Supporting homelessness and victims of domestic abuse

We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 598300, or email More information on our domestic abuse support is available here. Please call 999 if you are in danger and need urgent help. 

Our meetings

We are now able to conduct our meetings virtually. For details on how to watch a live stream of one of our meetings, click on the relevant meeting here.

Our services

Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:

  • Our Customer Services Centres in Whitehaven and Millom are closed to the public. Please continue to call 01946 598300 or email A wealth of information can be found on this website and through our social media channels.
  • The Beacon Museum is closed but is planned to reopen in May. 
  • Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
  • Recycling, household waste and bulky collections continue. Fortnightly garden waste collections have now resumed. Find out more here.
  • Our Building Control team has adjusted the way it conducts site visits and is now restricting them to Tuesdays and Thursdays only. See below for more information.
  • We are asking residents and businesses to contact our Planning department by email only, at For more information on our planning services during the outbreak, click here. You can view and comment on planning applications here.

Distington Hall Crematorium

Funerals are still permitted, but there is strict guidance that attendance should be restricted. Face coverings must also be worn for services. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance. The crematorium is only open to those attending a funeral or commemorative event, or those who are paying their respects. Although our Chapel of Remembrance is currently closed, you can view an online version of the Book of Remembrance here.

Leisure centres

Whitehaven Sports Centre and Copeland Pool and Fitness Centre are now open. Cleator Moor Activity Centre is expected to reopen in July. For more information click here.

Play areas

All our chldren's play areas are open. We have issued some guidance for parents, carers and guardians on their safe use.

Pest Control

Our Pest Control team is still providing a service to residents. The team is following Covid-19 Government guidance and assessing the risk and immediacy of all treatments, on a case by case basis, and in accordance with Tier restrictions.

Call 01946 598361 or email to contact our team.

Building Control

Our Building Control service will be restricting site inspections to two days a week (Tuesdays and Thursdays) until further notice.

In terms of different stages of work, inspections will be dealt with as follows:

  • Foundations – on site visits;
  • DPC/ground floor prep (combined inspection) – on site visits;
  • Drainage – on site visits;
  • Internal works – please provide photographic/video evidence (showing tape measurements where necessary) to;
  • Completions – on site visit for new/unoccupied properties (properties to be empty [no workers] and all doors/windows to remain open). Otherwise, please delay completion inspection requests until the situation improves.
  • General advice – unless absolutely necessary, all advice will be provided by email/phone.

 The administration of new Building Regulations applications will remain unaffected by these changes. Please continue to send all general correspondence, plans, queries etc. to

Contact us

Please contact our Customer Services team by phone or email only at present.

Alternatively, you can contact our departments directly by email (on urgent matters only), and we will respond to you as quickly as possible.

Our out-of-hours emergency line is available.

If you are homeless or at risk of homelessness, call 01946 598300 out of office hours. 

For dangerous structures, call 01946 427121 out of office hours.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Customer Services –
Homelessness and domestic abuse support – 01946 598300 or
Council Tax –
Business Rates -
Benefits –
Waste and recycling –
Environmental Health –
Distington Hall Crematorium –
Parks and Open Spaces –
Elections –
Planning –
Building Control –
Communications –
The Beacon Museum –
Copeland Community Fund -


You can find a list of our most frequently asked questions here.