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For all the latest Coronavirus information including support for Copeland residents and businesses

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Coronavirus pandemic - information for Copeland

For the latest Government information, including medical and social distancing advice

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We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities. 

Support for businesses

For further information on the support available for Copeland's business sector affected by the Coronavirus pandemic, click here.

Support for residents

Emergency support

An emergency support service is available for people in Copeland at high risk of becoming seriously ill and who do not have support available from friends, family or neighbours. Those at high risk from Covid-19 include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The emergency telephone support line is 0800 783 1966, or you can email your request for help to COVID19support@cumbria.gov.uk. Alternatively, make an online referral here. The call centre operates Monday to Friday, from 9am to 5pm, and weekends from 10am to 2pm. The service will also accepts referrals from members of the public who may be concerned about people in their community. More information can be found here.

Council Tax support

If your income has reduced you may be eligible for certain benefits including Council Tax Reduction. Copeland Council is also able to offer a further £300 off the bills of those who receive this benefit for 2020/21. We also have a small fund to assist people not in receipt of this benefit, who have been significantly financially affected by Covid-19. More information here. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.

Financial support

If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, we, along with our partners, can offer help and guidance. You may be working reduced hours, have been furloughed, are self-employed or are waiting to receive benefits. Or you may be financially affected in another way. Help is available to look at maximising your income, provide you with options for dealing with debts and look at ways for you to save money on your everyday spending. We can also assess your eligibility for assistance from local food and hardship schemes.

For more information and support please email advice.copeland@gmail.com or joanne@phoenixenterprisecentre.co.uk (providing your name, address, contact number and a brief summary of your situation) or call 07388 996202, or 01946 693321.

Support for communities

We are gathering details of groups who are helping their communities, so we can make sure help reaches those who need it. Please contact James Young at james.young@copeland.gov.uk.

We have also produced a two pages of information in The Whitehaven News. To view the pages, click here and here. To request a copy of the pages via email, so it can be printed and distributed to residents who don't have computers, email communications@copeland.gov.uk.

Our meetings

On May 5, our Councillors voted to amend our protocols to allow virtual meetings to take place. For further details of how to watch a live stream of our upcoming meetings, and to view recordings of meetings already held, click here.

Our services

Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:

  • All Copeland offices are closed to the public and a wealth of information can be found on this website and through our social media channels.
  • The Beacon Museum and Portal, Whitehaven, are closed until further notice. 
  • Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
  • Our garden waste and bulky item collections have re-started. To view your new garden waste collection dates click here. Recycling and household waste collections continue, with some restrictions. Find out more here.
  • Our Building Control team has adjusted the way it conducts site visits, and is restricting visits to two days per week (Tuesdays and Thursdays). For full details, please email building.control@copeland.gov.uk.
  • We are asking residents and businesses to contact our Planning department by email only, at devcontrol@copeland.gov.uk. For more information on our planning services during the outbreak, click here.

Supporting homelessness and victims of domestic abuse

We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 427070, or email housing.options@copeland.gov.uk. More information on our domestic abuse support here. Please call 999 if you are in danger and need urgent help. 

Distington Hall Crematorium

Funerals are still permitted, but there is strict guidance that attendance should be minimal, i.e. immediate family only. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance. We have a produced a newsletter to cover all the information and guidance on services at the crematorium. To read it, click here. Although our Chapel of Remembrance is currently closed, you can view an online version of the Book of Remembrance here.

Car parking

We are offering free parking in our car parks. Our provision of free parking is to assist the NHS and those who are leading the fight against coronavirus, including staff of critical town centre businesses that must remain open, including food shops, doctor's surgeries and pharmacies, and the residents who need to use them. Car parks that are now free to use for the permitted purposes only are listed here. This excludes Whitehaven Sports Centre, which is being reserved exclusively for use by NHS staff. Please note that there are a number of marked bays that are reserved for permit-holders only and not available for public use.

Leisure centres

All council owned leisure centres run by the Better organisation are now closed until further notice. This includes Copeland Pool and Fitness Centre, Whitehaven Sports Centre and Cleator Moor Activity Centre. Memberships have been frozen during this time. For more information go to https://www.better.org.uk/

Play areas

We have closed all Copeland owned or managed play areas during this time including; Rosebank (Hensingham), Kells Welfare (Whitehaven), Castle Park (Whitehaven), Jericho (Whitehaven), High St (Whitehaven), Barfs Road (Distington), East Rd (Lowca), Orgill (Egremont), Ling Road (Egremont), Brisco Mount (Egremont), Egremont Skatepark, Moresby (Moresby Parks), Jacktrees Road (Cleator Moor), Moor Row, Newlands (Mirehouse).

All play areas not on this list are not owned or managed by Copeland Council. Please contact your local town or parish council if you are concerned about a park or play area near you.

Parks and open spaces

We are working to our service priorities at this difficult time, and the team operates whilst fully observing social distancing measures.  Whilst our play areas are closed our parks, cemeteries and green spaces remain open and accessible.  The team has therefore continued to carry out a wide range of maintenance works across our green space estate, as much as possible, whilst operating safely. 

We have also managed to continue some tasks for our valued customers including town and parish councils.  The team is highly focussed on providing the best service we can at this difficult time, which includes bereavement services – burials and cemetery maintenance - whilst working to a range of measure we have put in place to keep the public, colleagues and our staff safe.

Elections

We postponed the Whitehaven Central ward by-election that was due to take place on Thursday, March 26. Further information on a rescheduled date will be released when social distancing measures are lifted. All other elections planned for 2020 are currently postponed.

Pest Control

Our Pest Control team is still providing a service to residents. The team is following COVID-19 Government guidance and assessing the risk and immediacy of all treatments, on a case by case basis. 

Call 01946 598361 or email pestcontrol@copeland.gov.uk to contact our team.

Contact us

Please contact our Customer Services team by phone or email only at present.

Alternatively, you can contact our departments directly by email (on urgent matters only), and we will respond to you as quickly as possible.

Our out-of-hours emergency line is available.

If you are homeless or at risk of homelessness, you can call our team at any time on 01946 427070, or email housing.options@copeland.gov.uk.

For dangerous structures, call 01946 427121.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171. Alternatively, to request sandbags for residential properties, email sandbags@copeland.gov.uk.

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Customer Services – info@copeland.gov.uk
Homelessness and domestic abuse support – housing.options@copeland.gov.uk
Council Tax – ctax@copeland.gov.uk
Business Rates - business.rates@copeland.gov.uk
Benefits – benefits@copeland.gov.uk
Waste and recycling – info@copeland.gov.uk
Environmental Health – envhealth@copeland.gov.uk
Distington Hall Crematorium – distingtonhalladmin@copeland.gov.uk
Parks and Open Spaces – openspaces@copeland.gov.uk
Elections – elections@copeland.gov.uk
Planning – devcontrol@copeland.gov.uk
Building Control – building.control@copeland.gov.uk
Communications – communications@copeland.gov.uk
The Beacon Museum – thebeacon@copeland.gov.uk
Copeland Community Fund - info@copelandcommunityfund.co.uk

FAQs

You can find a list of our most frequently asked questions here. 

Further support

There are a range of organisations offering support to those affected by Coronavirus across Copeland. Find more information here.

Click here for Copeland's Directory of Community Support, containing contact details for shops and food delivery services, support groups, pharmacies, banks, charities, churches and councils.