Coronavirus pandemic - information for Copeland
We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities.
Advice and information for businesses and the public
England has been placed under a national lockdown, with residents instructed to 'stay at home'. For more information about the current restrictions, click here.
Test and Trace App
The national NHS Test and Trace App is a key part of the country’s fight against Covid-19.
The app is used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus.
The app will also help local authorities understand if the virus is spreading in their area, helping them to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.
A walk-through testing facility is available every day in Whitehaven, and mobile testing units are available on selected dates in Egremont, Haverigg and Lillyhall. For more information and to book a test, click here.
You can find details of local mobile testing centres, including in Egremont, Haverigg and Lillyhall, here.
Support for businesses
For further information on the support and grants available for Copeland's business sector affected by the Coronavirus pandemic, click here.
Pubs and bars may only open for takeaways. For more information, click here.
Support for residents
Council Tax support
If your income has been reduced you may be eligible for certain benefits including Council Tax Reduction. Copeland Council is also able to offer a further £300 off the bills of those who receive this benefit for 2020/21. We also have a small fund to assist people not in receipt of this benefit, who have been significantly financially affected by Covid-19. More information here. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.
If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, guidance is available. We are part of a partnership that can help you look at maximising your income, provide you with options for dealing with debts, and look at ways to save money on everyday spending. We can also assess your eligibility for local food and hardship schemes. For more information, please send your details to firstname.lastname@example.org or email@example.com, or call 07388 996202.
Whitehaven and Egremont District Credit Union may be able to provide loans and small one off grants on 01946 66755.
Citizens Advice Copeland offers a range of financial support and advice at firstname.lastname@example.org or on 01946 693321.
Test and Trace Support Payments
For more information on Test and Trace Support Payments click here.
If you are clinically extremely vulnerable (shielding) you will receive a letter from the Government explaining how you can stay safe and instructions on how to register for a priority shopping place. If you need help with registering for priority shopping or have any other support needs during lockdown please call the Cumbria Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm).
Community based support
The COVID-19 pandemic has affected people in lots of ways and Copeland communities have been fantastic at supporting each other. Many people are finding they need a bit of extra help and support and our Directory of Community Groups and Services could help you find groups and activities that may be able to offer practical help or to support your health and well-being. You can also view our help and support leaflet.
Do you need urgent help?
Cumbria County Council can provide urgent help and emergency support, including basic food and essential items, or if you are struggling to cope with your current situation for whatever reason. Call the Support Helpline on 0800 783 1966 (Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm). You can also email COVID19support@cumbria.gov.uk and you will receive a response within one working day.
Supporting homelessness and victims of domestic abuse
We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 598300, or email email@example.com. More information on our domestic abuse support is available here. Please call 999 if you are in danger and need urgent help.
We are now able to conduct our meetings virtually. For details on how to watch a live stream of one of our meetings, click on the relevant meeting here.
Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:
- Our Customer Services Centres in Whitehaven and Millom are closed to the public. Please continue to call 01946 598300 or email firstname.lastname@example.org. A wealth of information can be found on this website and through our social media channels.
- The Beacon Museum is closed.
- Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
- Recycling, household waste and bulky collections continue, with some restrictions. Find out more here.
- Our Building Control team has adjusted the way it conducts site visits and is now restricting them to Tuesdays and Thursdays only. See below for more information.
- We are asking residents and businesses to contact our Planning department by email only, at email@example.com. For more information on our planning services during the outbreak, click here. You can view and comment on planning applications here.
Distington Hall Crematorium
Funerals are still permitted, but there is strict guidance that attendance should be restricted. Face coverings must also be worn for services. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance. The crematorium is only open to those attending a funeral or commemorative event, or those who are paying their respects. Although our Chapel of Remembrance is currently closed, you can view an online version of the Book of Remembrance here.
Whitehaven Sports Centre, Copeland Pool and Fitness Centre and Cleator Moor Activity Centre are closed. For more information click here.
All our chldren's play areas are open. We have issued some guidance for parents, carers and guardians on their safe use.
Our Pest Control team is still providing a service to residents. The team is following Covid-19 Government guidance and assessing the risk and immediacy of all treatments, on a case by case basis, and in accordance with Tier restrictions.
Call 01946 598361 or email firstname.lastname@example.org to contact our team.
Our Building Control service will be restricting site inspections to two days a week (Tuesdays and Thursdays) until further notice.
In terms of different stages of work, inspections will be dealt with as follows:
- Foundations – on site visits;
- DPC/ground floor prep (combined inspection) – on site visits;
- Drainage – on site visits;
- Internal works – please provide photographic/video evidence (showing tape measurements where necessary) to email@example.com;
- Completions – on site visit for new/unoccupied properties (properties to be empty [no workers] and all doors/windows to remain open). Otherwise, please delay completion inspection requests until the situation improves.
- General advice – unless absolutely necessary, all advice will be provided by email/phone.
The administration of new Building Regulations applications will remain unaffected by these changes. Please continue to send all general correspondence, plans, queries etc. to firstname.lastname@example.org.
Please contact our Customer Services team by phone or email only at present.
Alternatively, you can contact our departments directly by email (on urgent matters only), and we will respond to you as quickly as possible.
Our out-of-hours emergency line is available.
If you are homeless or at risk of homelessness, call 01946 598300 out of office hours.
For dangerous structures, call 01946 427121 out of office hours.
For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email email@example.com.
Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.
Customer Services – firstname.lastname@example.org
Homelessness and domestic abuse support – 01946 598300 or email@example.com
Council Tax – firstname.lastname@example.org
Business Rates - email@example.com
Benefits – firstname.lastname@example.org
Waste and recycling – email@example.com
Environmental Health – firstname.lastname@example.org
Distington Hall Crematorium – email@example.com
Parks and Open Spaces – firstname.lastname@example.org
Elections – email@example.com
Planning – firstname.lastname@example.org
Building Control – email@example.com
Communications – firstname.lastname@example.org
The Beacon Museum – email@example.com
Copeland Community Fund - firstname.lastname@example.org
You can find a list of our most frequently asked questions here.