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For all the latest Coronavirus information including support for Copeland residents and businesses

Covid info

Coronavirus pandemic - information for Copeland

For the latest Government information, including medical and social distancing advice

Find Out More

We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities. 

Advice and information for businesses and the public

The majority of Covid restrictions have now ended and been replaced with guidance emphasising personal judgement and responsibility. People are expected to protect themselves and others through informed choice and to move to Step 4 cautiously. View the Government website for current guidance. 


Tests are available for everyone in the UK, irrespective of whether you have symptoms or not.

A website is available which provides information on the different types of tests that are available. This link allows you to book a test at a local site or to arrange for a home test kit.

Free testing kits are available for all Cumbrian businesses to roll out to their workforce.

Test and Trace App

The national NHS Test and Trace App is a key part of the country’s fight against Covid-19. You are strongly encouraged to download the app to your smartphone now. It is available via the Google Play Store and Apple App Store. The app is used, alongside traditional contact tracing, to notify users if they come into contact with someone who later tests positive for coronavirus. The app will also help local authorities understand if the virus is spreading in their area, helping them to respond quickly to stop it spreading further and save lives. The app does this while protecting a user’s anonymity. Nobody, including the government, will know who or where a particular user is.

Support for businesses

For further information on the support and grants available for Copeland's business sector affected by the Coronavirus pandemic, click here. 

Support for residents

Council Tax support

If your income has been reduced you may be eligible for certain benefits including Council Tax Reduction. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.

Financial support 

If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, guidance is available. We are part of a partnership that can help you look at maximising your income, provide you with options for dealing with debts, and look at ways to save money on everyday spending. We can also assess your eligibility for local food and hardship schemes. For more information, please send your details to or, or call 07388 996202.

Whitehaven and Egremont District Credit Union may be able to provide loans and small one off grants on 01946 66755.

Citizens Advice Copeland offers a range of financial support and advice at or on 01946 693321.  

Test and Trace support payments

We offer support payments for those financially affected by self-isolation (including residents affected by their child self-isolating).

Community-based support

The Covid-19 pandemic has affected people in lots of ways and Copeland communities have been fantastic at supporting each other. Many people are finding they need a bit of extra help and support and our Directory of Community Groups and Services could help you find groups and activities that may be able to offer practical help or to support your health and well-being. You can also view our help and support leaflet

Do you need urgent help?

If you need support please contact the Cumbria County Council helpline on 0800 783 1966 or at, or see our leaflet.

Supporting homelessness and victims of domestic abuse

If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 598300, or email More information on our domestic abuse support is available here. Please call 999 if you are in danger and need urgent help. 

Our meetings

Members of the public and press can now attend in-person committee meetings

Our services

Our services are running as normal, wherever possible. However, we may sometimes make changes:

  • Our Market Hall, Whitehaven, office will be open for prearranged face-to-face appointments for our council tax and benefits service from Monday, September 6. To request an appointment please email or call 01946 598300 and select the option for the department you require, please listen carefully as these options have recently changed. Please note that we do not currently accept walk-ins, and that an appointment must be made before attending our offices.
  • Household waste, recycling, garden and bulky collections continue as normal. Find out more here. However we may sometimes be forced to make changes to these services at short notice if staffing levels drop.

  • We are asking residents and businesses to contact our Planning department by email only, at For more information on our planning services during the outbreak, click here. You can view and comment on planning applications here.

Bereavement services

  • Up to 80 people are now allowed at services.
  • Singing is allowed
  • Any orders of service or hymn sheets must be provided by the family
  • There is still a requirement to wear masks in the Crematorium building
  • There is no standing in the chapel or the foyer but people can stand outside and listen to the service over loud speakers
  • Hand sanitiser is available
  • The chapel is cleaned between services
  • The Chapel of Remembrance is open, and the Book or Remembrance is visible, showing that day's date. To see pages other than the current date, please make an appointment.
  • To speak with an officer, please call first to make an appointment
  • No one can enter the chapel before the service starts
  • There is no limit on the numbers at burials

Leisure centres

Whitehaven Sports Centre, Copeland Pool and Fitness Centre and Cleator Moor Activity Centre, are now open. For more information click here.

Play areas

All our chldren's play areas are open. We have issued some guidance for parents, carers and guardians on their safe use.

Pest Control

Our Pest Control team is still providing a service to residents. The team is following Covid-19 Government guidance.

Call 01946 598361 or email to contact our team.

Contact us

Please contact our Customer Services team by phone or email.

Alternatively, you can contact our departments directly by email, and we will respond to you as quickly as possible.

Our out-of-hours emergency line is available.

If you are homeless or at risk of homelessness, call 01946 598300 out of office hours. 

For dangerous structures, call 01946 427121 out of office hours.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Customer Services –
Homelessness and domestic abuse support – 01946 598300 or
Council Tax –
Business Rates -
Benefits –
Waste and recycling –
Environmental Health –
Distington Hall Crematorium –
Parks and Open Spaces –
Elections –
Planning –
Building Control –
Communications –
The Beacon Museum –
Copeland Community Fund -


You can find a list of our most frequently asked questions here.