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For all the latest Coronavirus information including support for Copeland residents and businesses

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Coronavirus pandemic - information for Copeland

For the latest Government information, including medical and social distancing advice

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We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities. 

Advice and information for businesses and the public

You can view our guidance for businesses and the public, and full details of the NHS Test and Trace App, here.

Copeland is in the 'Medium - Tier 1' category of the new national tier system for Covid alerts. View the restrictions that are in place in Copeland.

Support for businesses

For further information on the support available for Copeland's business sector affected by the Coronavirus pandemic, click here. 

Support for residents

Council Tax support

If your income has been reduced you may be eligible for certain benefits including Council Tax Reduction. Copeland Council is also able to offer a further £300 off the bills of those who receive this benefit for 2020/21. We also have a small fund to assist people not in receipt of this benefit, who have been significantly financially affected by Covid-19. More information here. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.

Financial support 

If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, guidance is available. We are part of a partnership that can help you look at maximising your income, provide you with options for dealing with debts, and look at ways to save money on everyday spending. We can also assess your eligibility for local food and hardship schemes.

For more information, please send your details to or, or call 07388 996202 or 01946 693321.

Test and Trace Support Payments

For more information on Test and Trace Support Payments click here.

Social support

If you are suffering from isolation, loneliness or other issues caused by the pandemic, our Directory of Community Groups and Services could help you find groups and activities that could improve your physical or mental health.

Schools and transport support

Countywide information about returning to school can be found here. Specific information about school transport can be found here.

Our meetings

We are now able to conduct our meetings virtually. For details on how to watch a live stream of one of our meetings, click on the relevant meeting here.

Our services

Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:

  • Our Customer Services Centre in Whitehaven is open to the public on a strict appointment basis only. Please continue to call 01946 598300 or email initially. Our Customer Services Centre in Millom remains closed. A wealth of information can be found on this website and through our social media channels.
  • Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
  • Our garden waste and bulky item collections have re-started. To view your new garden waste collection dates click here. Recycling and household waste collections continue, with some restrictions. Find out more here.
  • Our Building Control team has adjusted the way it conducts site visits. Current social distancing guidance has been adopted, which includes avoiding visits inside occupied properties wherever possible. Visits are now again available daily Monday to Friday in most cases.
  • We are asking residents and businesses to contact our Planning department by email only, at For more information on our planning services during the outbreak, click here. You can view and comment on planning applications here.

Supporting homelessness and victims of domestic abuse

We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 598300, or email More information on our domestic abuse support is available here. Please call 999 if you are in danger and need urgent help. 

Distington Hall Crematorium

Funerals are still permitted, but there is strict guidance that attendance should be restricted. Face coverings must also be worn for services. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance. Although our Chapel of Remembrance is currently closed, you can view an online version of the Book of Remembrance here.

Leisure centres

Whitehaven Sports Centre and Copeland Pool and Fitness Centre are now reopen. Cleator Moor Activity Centre remains closed. For more information click here.

Play areas

All our chldren's play areas are now open to the public. We have issued some guidance for parents, carers and guardians on their safe use.


We postponed the Whitehaven Central ward by-election that was due to take place on Thursday, March 26. Further information on a rescheduled date will be released when possible. All other elections planned for 2020 are currently postponed.

Pest Control

Our Pest Control team is still providing a service to residents. The team is following COVID-19 Government guidance and assessing the risk and immediacy of all treatments, on a case by case basis. 

Call 01946 598361 or email to contact our team.

Contact us

Please contact our Customer Services team by phone or email only at present.

Alternatively, you can contact our departments directly by email (on urgent matters only), and we will respond to you as quickly as possible.

Our out-of-hours emergency line is available.

If you are homeless or at risk of homelessness, call 01946 598300 out of office hours. 

For dangerous structures, call 01946 427121 out of office hours.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Customer Services –
Homelessness and domestic abuse support – 01946 598300 or
Council Tax –
Business Rates -
Benefits –
Waste and recycling –
Environmental Health –
Distington Hall Crematorium –
Parks and Open Spaces –
Elections –
Planning –
Building Control –
Communications –
The Beacon Museum –
Copeland Community Fund -


You can find a list of our most frequently asked questions here. 

Further support

There is a range of organisations offering support to those affected by Coronavirus across Copeland. Find more information here.