Coronavirus pandemic - information for Copeland
We are committed to running key services throughout the pandemic, and our staff are available to support our residents, businesses and communities.
Support for businesses
For further information on the support available for Copeland's business sector affected by the Coronavirus pandemic, click here.
Town centre and business advice and information on re-opening
You can view our guidance for businesses and the public on non-essential businesses reopening here.
Support for residents
An emergency support service is available for people in Copeland at high risk of becoming seriously ill and who do not have support available from friends, family or neighbours. Those at high risk from Covid-19 include people over 70 years old, pregnant women and those with underlying health conditions who should be protecting themselves by staying at home. The emergency telephone support line is 0800 783 1966, or you can email your request for help to COVID19support@cumbria.gov.uk. Alternatively, make an online referral here. The call centre operates Monday to Friday, from 9am until 5pm, and at weekends from 10am until 2pm. The service will also accepts referrals from members of the public who may be concerned about people in their community. More information can be found here.
Council Tax support
If your income has been reduced you may be eligible for certain benefits including Council Tax Reduction. Copeland Council is also able to offer a further £300 off the bills of those who receive this benefit for 2020/21. We also have a small fund to assist people not in receipt of this benefit, who have been significantly financially affected by Covid-19. More information here. You can also check whether you are eligible for any Council Tax discounts here. We can also reduce the monthly payment by spreading the costs over 12 months, rather than 10.
If you have been financially affected by the Coronavirus pandemic and you're struggling to make ends meet, guidance is available. We are part of a partnership that can help you look at maximising your income, provide you with options for dealing with debts, and look at ways to save money on everyday spending. We can also assess your eligibility for local food and hardship schemes.
We are now able to conduct our meetings virtually. For details on how to watch a live stream of one of our meetings, click on the relevant meeting here.
Our services are running as normal, wherever possible. However, we have been forced to make a number of changes:
- All Copeland offices are closed to the public. A wealth of information can be found on this website and through our social media channels.
- The Beacon Museum and Portal, Whitehaven, are closed until further notice.
- Markets in Whitehaven, Cleator Moor and Egremont are suspended until further notice.
- Our garden waste and bulky item collections have re-started. To view your new garden waste collection dates click here. Recycling and household waste collections continue, with some restrictions. Find out more here.
- Our Building Control team has adjusted the way it conducts site visits. Current social distancing guidance has been adopted, which includes avoiding visits inside occupied properties wherever possible. Visits are now again available daily Monday to Friday in most cases.
- We are asking residents and businesses to contact our Planning department by email only, at email@example.com. For more information on our planning services during the outbreak, click here. You can view and comment on planning applications here.
Supporting homelessness and victims of domestic abuse
We would like to reassure you that our homelessness service is statutory and will continue to operate for those in need. If you are homeless, at risk of homelessness or need to leave your home because you are a victim of domestic abuse, you can call our team at any time on 01946 427070, or email firstname.lastname@example.org. More information on our domestic abuse support is available here. Please call 999 if you are in danger and need urgent help.
Distington Hall Crematorium
Funerals are still permitted, but there is strict guidance that attendance should be restricted. We understand how difficult and upsetting this advice will be, but it is vitally important that we respect this guidance. Although our Chapel of Remembrance is currently closed, you can view an online version of the Book of Remembrance here.
NHS and care key workers, and NHS volunteer responders, can park for free in our car parks. Pemits can be obtained from employers.
Whitehaven Sports Centre and Copeland Pool and Fitness Centre are now reopen. Cleator Moor Activity Centre remains closed. For more information click here.
All our chldren's play areas are now open to the public. We have issued some guidance for parents, carers and guardians on their safe use.
We postponed the Whitehaven Central ward by-election that was due to take place on Thursday, March 26. Further information on a rescheduled date will be released when possible. All other elections planned for 2020 are currently postponed.
Our Pest Control team is still providing a service to residents. The team is following COVID-19 Government guidance and assessing the risk and immediacy of all treatments, on a case by case basis.
Call 01946 598361 or email email@example.com to contact our team.
Please contact our Customer Services team by phone or email only at present.
Alternatively, you can contact our departments directly by email (on urgent matters only), and we will respond to you as quickly as possible.
Our out-of-hours emergency line is available.
If you are homeless or at risk of homelessness, call 01946 598300 out of office hours.
For dangerous structures, call 01946 427121 out of office hours.
For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email firstname.lastname@example.org.
Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.
Customer Services – email@example.com
Homelessness and domestic abuse support – 01946 427070 or firstname.lastname@example.org
Council Tax – email@example.com
Business Rates - firstname.lastname@example.org
Benefits – email@example.com
Waste and recycling – firstname.lastname@example.org
Environmental Health – email@example.com
Distington Hall Crematorium – firstname.lastname@example.org
Parks and Open Spaces – email@example.com
Elections – firstname.lastname@example.org
Planning – email@example.com
Building Control – firstname.lastname@example.org
Communications – email@example.com
The Beacon Museum – firstname.lastname@example.org
Copeland Community Fund - email@example.com
You can find a list of our most frequently asked questions here.
There is a range of organisations offering support to those affected by Coronavirus across Copeland. Find more information here.