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For all the latest Coronavirus information including support for Copeland residents and businesses

Covid info

Contact us

Covid-19 arrangements

Contact us at, or by phone on 01946 598300.

Our postbox at the Market Hall can be used but items are left at customers' own risk.

You can contact us in a variety of ways:

Face to Face

We have two offices, both with its own customer services section.

Whitehaven Customer Service Centre location

Our Market Hall, Whitehaven, office will be open for prearranged face-to-face appointments for our council tax and benefits service from Monday, September 6.

To request an appointment please email or call 01946 598300 and select the option for the department you require, please listen carefully as these options have recently changed.

Please note that we do not currently accept walk-ins, and that an appointment must be made before attending our offices.

Copeland Borough Council
The Market Hall
Market Place
CA28 7JG

Opening times

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm. From September 1, 2021, our lines will open from 9am to 5pm. 
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
Saturday: Closed
Sunday: Closed

Nearest car park: Quay Street. It is located next to the harbour and is pay-and-display.

Nearest train station: Whitehaven 

Millom Customer Service Centre location - currently closed to the public. 

Copeland Borough Council
Millom Library
St George's Road
LA18 4DD

Opening times

Monday: 9am to 3pm (closed from midday to 1pm)
Tuesday: 9am to 3pm (closed from midday to 1pm)
Wednesday: Closed
Thursday: 9am to 3pm (closed from midday to 1pm)
Friday: 9am to 3pm (closed from midday to 1pm)
Saturday: Closed
Sunday: Closed

Nearest car park: Free but limited car parking behind the library.

Nearest train station: Millom

Call us (during office hours)

Our main customer services contact number is 01946 598300 and is available as per the opening hours of the Whitehaven Customer Service Centre (above).

For out-of-hours emergencies (after 5pm on weekdays and at weekends)

If you are homeless or at risk of homelessness, call 01946 598300 out of office hours.

For dangerous structures, call 01946 427121 out of office hours.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171 out of office hours. Alternatively, to request sandbags for residential properties, email

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Write to us

Customer Services
The Market Hall
Market Place
CA28 7JG

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