Contact us
You can contact us in a variety of ways:
Face to Face
We have two offices open to the public and staffed by our Customer Services team.
Whitehaven Customer Service Centre location
Our Market Hall office is open and you can visit without an appointment. However, it may be helpful for you to plan ahead and book an appointment, especially if you need to see an officer from a particular department..
To request an appointment, email info@copeland.gov.uk or call 01946 598300 and select the department you require.
Copeland Borough Council
The Market Hall
Market Place
Whitehaven
CA28 7JG
Opening times
Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 9am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
Saturday: Closed
Sunday: Closed
Nearest car park: Quay Street. It is located next to the harbour and is pay-and-display.
Nearest train station: Whitehaven
Millom Customer Service Centre location
Copeland Borough Council
Millom Community Hub,
Salthouse Road,
Millom, LA18 5AB
Opening times
Monday: 9am to 3pm (closed from midday to 1pm)
Tuesday: 9am to 3pm (closed from midday to 1pm)
Wednesday: Closed
Thursday: 9am to 3pm (closed from midday to 1pm)
Friday: 9am to 3pm (closed from midday to 1pm)
Saturday: Closed
Sunday: Closed
Nearest train station: Millom
Call us (during office hours)
Our main customer services contact number is 01946 598300 and is available as per the opening hours of the Whitehaven Customer Service Centre (above).
For out-of-hours emergencies (after 5pm on weekdays and at weekends)
If you are homeless or at risk of homelessness, call 01946 598300 out of office hours.
For dangerous structures, call 01946 598307 out of office hours.
For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 598300. There is an option to press for flooding and this will take you through to the staff member on call. Alternatively, to request sandbags for residential properties, email sandbags@copeland.gov.uk.
Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.
Write to us
Customer Services
The Market Hall
Market Place
Whitehaven
Cumbria
CA28 7JG
Email us
Tweet us
@copelandbc