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Contact us

You can contact us in a variety of ways:

Face to Face

We have two offices, both with its own customer services section.

Whitehaven Customer Service Centre location

Copeland Borough Council
The Market Hall
Market Place
Whitehaven
CA28 7JG

Opening times

Monday: 9am to 5pm
Tuesday: 9am to 5pm
Wednesday: 10am to 5pm
Thursday: 9am to 5pm
Friday: 9am to 4.30pm
Saturday: Closed
Sunday: Closed

Nearest car park: Quay Street. It is located next to the harbour and is pay-and-display.

Nearest train station: Whitehaven 

Millom Customer Service Centre location

Copeland Borough Council
Millom Library
St George's Road
Millom
LA18 4DD

Opening times

Monday: 9am to 3pm (closed from midday to 1pm)
Tuesday: 9am to 3pm (closed from midday to 1pm)
Wednesday: Closed
Thursday: 9am to 3pm (closed from midday to 1pm)
Friday: 9am to 3pm (closed from midday to 1pm)
Saturday: Closed
Sunday: Closed

Nearest car park: Free but limited car parking behind the library.

Nearest train station: Millom

Both Customer Service Centres are open to the public, and the Customer Service Officers are available to help with your enquiry during publicised opening hours for each location.

Call us

Our main customer services contact number is 01946 598300 and is available as per the opening hours of the Whitehaven Customer Service Centre (above).

For out-of-hours emergencies:

If you are homeless or at risk of homelessness, you can call our team at any time on 01946 427070, or email housing.options@copeland.gov.uk.

For dangerous structures, call 01946 427121.

For flooding, sandbags requests for residential properties and serious food safety incidents, call 01946 427171. Alternatively, to request sandbags for residential properties, email sandbags@copeland.gov.uk.

Please use our out-of-hours line for the above matters only. If your call does not relate to dangerous structures, flooding, serious food safety or homelessness, please call or email Customer Services during working hours.

Write to us

Customer Services
The Market Hall
Market Place
Whitehaven
Cumbria
CA28 7JG

Email us

info@copeland.gov.uk

Tweet us

@copelandbc

Follow us on Facebook

www.facebook.com/copelandboroughcouncil