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For the latest cost of living support

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Pay housing benefit overpayments

Card payments online

You need your debit or credit card and your Housing Benefit invoice number. Continue to make a card payment.


Online bank transfer

Make your payment to Copeland Borough Council, quoting your Housing Benefit Overpayment invoice number in the reference field, using these details:


Bank: NatWest

Sort Code: 01-09-54

Account Number: 83830324

Account Name: Copeland Borough Council


Pay Point or Post Office

You can pay at a pay point or post office. Please ensure you take your invoice with you



Please call 01946 598300 with your invoice number and credit/debit card details.



Please make your cheque payable to Copeland Borough Council and send it to Copeland Borough Council, Market Hall, Market Place, Whitehaven, CA28 7JG. Please ensure you quote your invoice number on the reverse.