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Council Tax Reduction

Council Tax Support enables eligible residents to receive up to a 100 per cent reduction on their Council Tax bill.

Residents may be eligible for Council Tax Support if they are:

  • on a low/no household income
  • the liable person for Council Tax
  • eligible for Universal Credit

Residents who are unlikely to qualify include those who:

  • have savings of more than £16,000
  • live with someone who earns over the income threshold

How can residents claim?

There are a number of ways residents can apply for Council Tax Support. Please note the forms below are the same forms used to apply for Housing Benefit. Residents can apply for Housing Benefit and Council Tax Support, or they can apply for one or the other, by using the same form.

Ways to apply include:

  • in person at our offices in Market Hall, Whitehaven and Millom
  • online by clicking here
  • by printing a claim form here and sending it to us via email or posting it to our Market Hall, Whitehaven, office
  • by requesting a claim form over the phone or email

What documents are needed to claim?

If residents are in receipt of Universal Credit they will need to provide their Universal Credit statement. Otherwise, unless your identity has been verified by the department for work and pensions and you are on a Job Seekers Allowance (IB), Employment and Support Allowance (IR), Income Support or Guaranteed Pension Credit, they will need to provide two forms of identification, bank statements, proof of capital, pay slips if they are in employment and proof of any income they have. For more information on eligible documents click here. 

How much will eligible residents receive?

Residents can receive up to a 100 per cent reduction on their Council Tax bill. The amount of Council Tax Support a person receives depends on their circumstances and what other benefits they are entitled to. Factors that can affect how much residents are entitled to can include household income, savings, pensions and the number of children and adults living in the household.

What happens if a residents circumstances change?

Residents must notify us immediately if they have a change in circumstances. Failure to notify us may lead to Council Tax Support overpayments or underpayments. Intentional failure to notify us may be considered as Benefit Fraud and may be punishable by fine or imprisonment. To find out more about Benefit Fraud click here.

Changes in circumstances include but are not limited to changes:

  • in address
  • in household income including other benefits, wages, pensions or income from lodgers. This includes partners and children’s income.
  • to the number of individuals living in the home  
  • in the circumstances of the individuals living in the home including starting or leaving education or study and any changes in employment

Residents can notify us of any changes by contacting us.

To download a change of circumstances form click here.

How is Council Tax Support paid?

Council Tax Support is automatically applied to a resident’s Council Tax bill. Council Tax Support will not be paid to any resident directly.

What if we pay residents too much (overpayments)?

Residents must notify us immediately if they have a change in circumstances. Failure to notify us may lead to housing overpayments or underpayments. Intentional failure to notify us may be considered as benefit fraud and may be punishable by fine or imprisonment. To find out more about benefit fraud click here.

Once we are made aware of a change in circumstances a new Council Tax bill is generated. Any overpayments will be included in the resident’s annual Council Tax bill and the resident will need to pay the remaining balance by the end of the financial year.

Further information

Second adult rebate

Residents that are not eligible for Council Tax Support may be eligible for second adult rebate. Those eligible for a second adult rebate must be living with an adult who isn’t their partner and is on low income and/or eligible for certain benefits.

Second adult rebate entitles a Council Tay payer to a 25 per cent reduction on their Council Tax bill.

To claim second adult rebate, there must be another adult in the household who:

  • is 18 or over
  • is not a husband, wife, partner or civil partner
  • doesn't have joint responsibility for paying council tax
  • doesn't have to pay rent
  • is not a joint owner, joint tenant of the property
  • is not a licensee of the property

For more information or to claim second adult rebate contact us.