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For all the latest Coronavirus information including support for Copeland residents and businesses

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Coronavirus - resources for business

Business support

The Government's own page on business support related to coronavirus can be found here.

You can find a list of Copeland Council FAQs here.

You can find out how to claim from the Goverment for wage costs here.

You can find help and guidance from the following organisations, who will updates their sites regularly with Covid-19 related information. 

Federation of Small Businesses

Cumbria Growth Hub

Cumbria Chamber of Commerce

Cumbria Local Enterprise Partnership

Britain’s Energy Coast Business Cluster

Tourism businesses can keep updated on Covid-19 related issues here. They can also contact our Tourism Officer, Katie Read, at for one-to-one advice on cancellation policies and rights, changes to business rates etc.

For detailed Government guidance for food businesses click here. This includes coronavirus and food information, food hygiene guidance, employee sickness, social distancing and guidance for takeaways. 

For detailed Government guidance on which businesses and premises must close click here. This includes work carried out at home, length of closure, compliance and business support.

Our team has been attempting to contact trade waste customers, but has been unsuccessful in reaching a number of them. If you have not been contacted and would like to discuss your trade waste requirements, please email

Business rates

During the announcement on March 17, 2020, the Chancellor provided an update regarding additional support for certain businesses. Please see a summary table of the changes below:


Business Rates Relief

Who is eligible?


Cash grant

Exclusions to the grant payment

Expanded Retail Relief


Yes, irrespective of RV for eligible businesses

All retail, leisure and hospitality businesses

Banks, gambling clubs, medical services, solicitors, accountants and post office sorting offices.

Please note we are receiving regular updates regarding excluded properties and we aim to keep this list as up to date as possible

£25k for retail, leisure and hospitality businesses with rateable values greater than £15,000 and less than £51,000

  • Properties used for personal use
  • Insolvent businesses as at March 11, 2020
  • Properties not included on the Rating List as at March 11, 2020
  • Properties with a rateable value of £51,000 and above


Small Business Relief or Rural Relief

Yes, 100 per cent relief for business who qualify for small business relief with rateable values up to £12,000 or rural relief

All those eligible for small business or rural rate relief

Generally people with more than one business.

£10,000 for businesses with rateable values up to £15,000

  • Properties used for personal use
  • Insolvent businesses as at March 11, 2020
  • Properties not included on the Rating List as at March 11, 2020

Expanded Retail Relief Scheme

Relief for retail, leisure and hospitality sectors

This relief is available for businesses within the above sectors

For all businesses in the above sectors, 100 per cent relief is available for a period of 12 months, irrespective of rateable value.

We have received information that this will include estate agents and bingo halls that have closed as a result of Covid-19. We will share additional guidance regarding this, as soon as it is available

Cash grant of £25k for retail, leisure and hospitality sectors

  • A cash grant of £25,000 will be made available to businesses with rateable values greater than £15,000 and less than £51,000  
  • You are still eligible if your business has closed as a result of Covid-19
  • Eligible businesses will receive one grant per business property

Cash grant of £10,000 for small and rural businesses

  • A £10,000 grant will be available for businesses who qualify for Small Business Rate Relief or Rural Rate Relief. The maximum rateable value limit is £15,000.
  • You are still eligible if you have closed as a result of Covid-19


What do we need you to do?

Complete the online business bank details form here and return to Please note, our preferred method of contact is via email.

What will we do as soon as we receive your completed form?

We hope to receive the funding from government on or around April 1, 2020.

If we have received your completed form, and we have been able to verify that the form has been submitted by the person who according to our records was the ratepayer in respect of the business property on March 11, 2020, we will be able to process your grant payment. We aim to make grant payments to eligible verified businesses immediately.

When can I expect to hear back when you have completed your forms?

We want to reassure you that we understand that this is a difficult time and we are doing everything we can to get the payments to you as soon as possible. We aim to respond to any email enquiries within three working days. Part of the grant process involves us verifying ratepayers, rateable values and eligibilities as of March 11, 20 – this process takes time so please bear with us. Once we verify that you are eligible for a grant we aim to pay this straight away. Any rate relief will be automatically applied to eligible accounts and we will issue amended bills by the end of April.

What if your rateable value is zero?

With a zero rateable value you do not pay business rates and are ineligible for both the retail, leisure, and hospitality grant of £25k and the small or rural business grant of £10k. These are both issued based on either rateable value thresholds or entitlement to small or rural business rate relief. If you are able to provide us evidence that your business should have a rateable value higher than zero on March 11, 20 we will consider your application further. 

What if you have one business rates bill but there is more than one business operating in the building?

All businesses operating from a single premises should be liable for their own Business Rates Assessment as clarified through our annual billing process. If you need to make amends to our current records we will share these with the Valuation Office Agency (VOA). If we are satisfied that our business rates list was inaccurate on March 11, 20, as soon as we are notified of the updated rateable value from the VOA, we will consider a grant payment. We ask that you confirm the position in writing to us as soon as possible, if you haven’t already done so as a result of receiving an inaccurate annual bill for 20-21.

Phone interruption

Some of our phone lines are impacted by the current nationwide technical difficulties. Please contact us by email if you can.