Complaints, comments and compliments

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This page tells you how to make a complaint, comment or compliment the council or its members.

We regularly consult customers to find out how satisfied you are with the level of service we provide and how we can improve. We also ask organisations we work with to tell us how we can improve our services.

Comments – If you have any comments about our services, please tell us – your comments and suggestions may help us to improve our services.

Compliments - If we do something well, please tell us - we appreciate your positive feedback.

Complaints - If you have a complaint about something we have done or failed to do, please tell us - we may be able to sort it out straight away.

You can also contact us:


In person: The Market Hall, Market Place, Whitehaven, CA28 7JG.
 Cleator Moor Area Office, The Square, Cleator Moor
 Millom Area Office, St Georges Rd, Millom.
By letter:Customer Services, The Market Hall, Whitehaven, CA28 7JG
By telephone:01946 59 8300
By Fax: 01946 59 8303
OnlineVia E-form


More information is available in the Comments, compliments and complaints customer procedure.

If you are remain dissatisfied after we have responded to your complaint you can complain to the Local Government Ombudsman.

Complaints against councillors

If you want to complain about the conduct of a member of Copeland Borough Council or a member of one of the parish or town councils in Copeland, you must submit your complaint by writing a letter or e-mail to:

Lindsay Tomlinson
Democratic Services Manager
Copeland Borough Council
The Copeland Centre
Catherine Street
CA28 7SJ 

By e-mail:

Alternatively, you can use our online form available here.

The Assessment Panel can only deal with complaints about the behaviour of a member. It will not deal with complaints about things that are not covered by the members' Code of Conduct.

If you need further advice or help on anything relating to the Code of Conduct, please telephone 0845 054 8600 and ask for Lindsay Tomlinson, Democratic Services Manager.

Published: 10 May 2012 - 1:09pm