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For all the latest Coronavirus information including support for Copeland residents and businesses

Covid info

Council Tax

Council tax pays for the delivery of local services. We collect it on behalf of ourselves, Cumbria County Council, Town and Parish Councils and the Police and Crime Commissioner. Read our Council Tax and Business Rates booklet to see how this is broken down and where your money goes.

Council tax energy rebate

If you have received a letter asking you to claim the energy rebate online, click the green button above, marked 'Council tax energy rebate application.' Please input your details exactly as they appear on your letter, and make sure you click 'submit' and not 'save.'

A £150 energy rebate for households in bands A-D is part of the government’s initiative to help households with rising energy costs. For all the details you need, visit our energy rebate page.

Manage your account online

You can access your Council Tax details online and view correspondence that has been sent to you. You can also report a change of address, search for a council tax band and arrange direct debit.

e-billing

You can reduce the amount of paper we use by opting to receive your bills by email. Once you have received your first paper bill, email ctax@copeland.gov.uk with your council tax account number, tell us you want to go paperless and we will do the rest.  

Paying your council tax

Visit our ways to pay webpage to find out how you can pay your council tax. 

How much will you pay?

Your council tax band is based on your property's rateable value on April 1, 1991 - not on what is it worth today. Homes built after this date are given a council tax band by the Valuation Office Agency.

View the current council tax charges

Appeals

You may appeal if you think you are not liable to pay council tax - for example, if you are not the resident owner, or because the property is exempt. You may also appeal if you believe we made a mistake when working out the amount you should pay. This relates to discounts and reductions under the disability reduction scheme and council tax support scheme.

If you want to appeal on these grounds, you must first contact ctax@copeland.gov.uk and state the reasons for your appeal.

We have a duty to respond to you within two months. We will inform you of the steps we have taken to deal with your appeal. If you are not satisfied, you may appeal to the Council tax - Valuation Tribunal Service within two months of our decision. If we fail to respond to your original appeal, you may appeal directly to the Valuation Tribunal within four months of your original appeal to the council.

Appeals regarding your council tax band

If you believe your council tax band is incorrect, you must first appeal to the Listing Officer of the Valuation Office Agency Challenge your Council Tax band - GOV.UK (www.gov.uk). The Listing Officer of the Valuation Office Agency will look at your case and respond within four months. If you disagree with the Listing Officer's decision you can, within three months of the Listing Officer's decision, make an appeal directly to the Council tax - Valuation Tribunal Service.

If the Listing Officer believes a proposal is invalid because it does not meet the statutory requirements, they may serve an ‘invalidity notice’. You may, within four weeks of receiving the notice, appeal directly to the Council tax - Valuation Tribunal Service stating the reasons for disputing the notice.

Completion notices

A completion notice provides you with the date we think any work on your property is finished or will be substantially finished. From that date, your property will be liable for council tax. If you disagree with the date, you can appeal to the Council tax - Valuation Tribunal Service.

Further Contact Details for the Valuation Tribunal:

Email:  Appeals@valuationtribunal.gov.uk

Web: www.valuationtribunal.gov.uk

Telephone: 0303 445 8100.

The Council tax - Valuation Tribunal Service is completely independent of the council and the Valuation Office Agency and your appeal will be decided by the Tribunal at a hearing.

Council Tax discounts

We offer a range of council tax discounts to Copeland residents. Find out if you’re eligible.

Problems paying your council tax

If you have problems paying your council tax, contact us as soon as possible. View our Debt Recovery Policy. Further information regarding debt advice can be sought from Citizens Advice Copeland.

If you are on a low income and liable for council tax, you may be eligible for council tax support, which would reduce your bill. To make a claim, please click here.

Council Tax Covid-19 Hardship

As part of its response to Covid-19, the Government announced in the budget on March 11, that it would provide local authorities in England with £500m of new grant funding to support economically vulnerable people and households in their local area. The expectation is that the majority of the hardship fund will be used to provide council tax relief, alongside existing local council tax support schemes.

The Government’s firm expectation is that billing authorities will provide all recipients of working age local council tax support, during the financial year 2020-21, with a further reduction in their annual council tax bill of £150, using their discretionary powers to reduce the liability of council tax payers outside of their formal local council tax scheme design.

Copeland Borough Council is now able to state that we will provide all recipients of working age local council tax support, during the financial year 2020-21, with a £300 reduction in their annual council tax bill.

To clarify, we are using our local discretionary powers to increase the minimum £150 reduction advised by Government to a total of £300 per household for those in receipt of working age local council tax support.

This much needed support for claimants will be processed without the need for an application and revised council tax bills confirming the reduction will be sent to eligible households in due course. Please continue to pay your existing amount until your new bill is received.

If you are not in receipt of local council tax support and are suffering significant financial hardship because of the current pandemic, please complete the Covid-19 Council Tax Hardship Application Form and return to ctax@copeland.gov.uk.

If you are suffering significant financial hardship, more help and financial assistance is available. For more information and support please email advice.copeland@gmail.com or joanne@phoenixenterprisecentre.co.uk (providing your name, address, contact number and a brief summary of your situation) or call 07388 996202, or 01946 693321.