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Council Tax

We collect Council Tax, which pays for the delivery of local services, on behalf of ourselves, Cumbria County Council, Town and Parish Councils and the Police and Crime Commissioner. Read our document to see how this is broken down and where your money goes.

Manage your account online

You can access your Council Tax details online and view correspondence that has been sent to you by registering here. You can also report a change of address, search for a Council Tax band and arrange direct debit.

Paying your Council Tax

Direct Debit

Direct Debit is the easiest way for you to pay your Council Tax, and you can set this up online. 

Choose the date most convenient for you to pay, either 1st, 8th, 15th or 22nd of the month and we will do the rest. You will receive written confirmation and your payments are covered by the Direct Debit guarantee scheme offered by all banks and building societies in the scheme.

Online and by phone

You can also pay Council Tax (if you have received a bill) online or by using our automated telephone line on 01946 598300 with a debit/credit card.

Standing order

To set up a standing order please use the account details listed below.

Sort code - 010954
Account number - 83830332

Please quote your Council Tax account number as the reference.

Pay Point or Post Office

You can pay at a pay point or post office. Please ensure you take your bill with you.


You can pay by cheque, made payable to Copeland Borough Council and sent to The Market Hall, Market Place, Whitehaven, Cumbria, CA28 7JG.  Please ensure you quote your account number on the reverse.

How much will you pay?

Your Council Tax band is based on a properties rateable value on April 1, 1991. Not what is it worth today. Domestic properties built after this date are, or have been, provided with a Council Tax band set by the Valuation Office Agency.

View the current Council Tax charges

Council Tax discounts

We offer a range of Council Tax discounts to Copeland residents. Find out if you’re eligible.

Problems paying your Council Tax

If you have problems paying your Council Tax please contact us as soon as possible. View our Debt Recovery Policy. Further information regarding debt advice can be sought from Citizens Advice Copeland.

Council Tax Covid-19 Hardship

As part of its response to Covid-19, the Government announced in the budget on March 11, that it would provide local authorities in England with £500m of new grant funding to support economically vulnerable people and households in their local area. The expectation is that the majority of the hardship fund will be used to provide council tax relief, alongside existing local council tax support schemes.

The Government’s firm expectation is that billing authorities will provide all recipients of working age local council tax support, during the financial year 2020-21, with a further reduction in their annual council tax bill of £150, using their discretionary powers to reduce the liability of council tax payers outside of their formal local council tax scheme design.

Copeland Borough Council is now able to state that we will provide all recipients of working age local council tax support, during the financial year 2020-21, with a £300 reduction in their annual council tax bill.

To clarify, we are using our local discretionary powers to increase the minimum £150 reduction advised by Government to a total of £300 per household for those in receipt of working age local council tax support.

This much needed support for claimants will be processed without the need for an application and revised council tax bills confirming the reduction will be sent to eligible households in due course. Please continue to pay your existing amount until your new bill is received.

If you are not in receipt of local council tax support and are suffering significant financial hardship because of the current pandemic, please complete the Covid-19 Council Tax Hardship Application Form and return to

If you are suffering significant financial hardship, more help and financial assistance is available. For more information and support please email or (providing your name, address, contact number and a brief summary of your situation) or call 07388 996202, or 01946 693321.