We collect Council Tax, which pays for the delivery of local services, on behalf of ourselves, Cumbria County Council, Town and Parish Councils and the Police and Crime Commissioner. Read our document to see how this is broken down and where your money goes.
Manage your account online
You can access your Council Tax details online and view correspondence that has been sent to you by registering here. You can also report a change of address, search for a Council Tax band and arrange direct debit.
Paying your Council Tax
Choose the date most convenient for you to pay, either 1st, 8th, 15th or 22nd of the month and we will do the rest. You will receive written confirmation and your payments are covered by the Direct Debit guarantee scheme offered by all banks and building societies in the scheme.
Online and by phone
You can also pay Council Tax (if you have received a bill) online or by using our automated telephone line on 01946 598300 with a debit/credit card.
To set up a standing order please use the account details listed below.
Sort code - 010954
Account number - 83830332
Please quote your Council Tax account number as the reference.
Pay Point or Post Office
You can pay at a pay point or post office. Please ensure you take your bill with you.
You can pay by cheque, made payable to Copeland Borough Council and sent to The Market Hall, Market Place, Whitehaven, Cumbria, CA28 7JG. Please ensure you quote your account number on the reverse.
How much will you pay?
Your Council Tax band is based on a properties rateable value on April 1, 1991. Not what is it worth today. Domestic properties built after this date are, or have been, provided with a Council Tax band set by the Valuation Office Agency.
You may appeal if you think you are not liable to pay Council Tax, for example, if you are not the resident owner, or because the property is exempt. You may also appeal if you believe the Council made a mistake when working out the amount you should pay. This relates to matters regarding entitlement to discounts and reductions under the disability reduction scheme and council tax support scheme.
If you want to appeal under these grounds, you must first contact email@example.com and state the reasons for your appeal.
We have a duty to respond to you within two months. We will inform you of the steps we have taken to deal with your appeal. If you are not satisfied, you may appeal to the Council tax - Valuation Tribunal Service within two months of our decision. If we fail to respond to your original appeal, you may appeal directly to the Valuation Tribunal within four months of your original appeal to the Council.
Appeals regarding your Council Tax Band
If you believe your Council Tax Band is incorrect, you must appeal in the first instance to the Listing Officer of the Valuation Office Agency Challenge your Council Tax band - GOV.UK (www.gov.uk). The Listing Officer of the Valuation Office Agency will look at your case and has a duty to respond within four months. If you disagree with the Listing Officers decision, you can, within three months of the Listing Officers decision, make an appeal directly to the Council tax - Valuation Tribunal Service.
If the Listing Officer believes a proposal is invalid because it does not meet the statutory requirements, they may serve an ‘invalidity notice’. You may, within four weeks of receiving the notice, appeal directly to the Council tax - Valuation Tribunal Service stating the reasons for disputing the notice.
A completion notice provides you with the date we think any work on your property is finished or will be substantially finished. From that date, your property will be liable for council tax. If you disagree with the date, you can appeal to the Council tax - Valuation Tribunal Service.
Further Contact Details for the Valuation Tribunal:
Telephone: 0303 445 8100.
The Council tax - Valuation Tribunal Service is completely independent of the council and the Valuation Office Agency and your appeal will be decided by the Tribunal at a hearing.
Council Tax discounts
We offer a range of Council Tax discounts to Copeland residents. Find out if you’re eligible.
Problems paying your Council Tax
If you have problems paying your Council Tax please contact us as soon as possible. View our Debt Recovery Policy. Further information regarding debt advice can be sought from Citizens Advice Copeland.
Council Tax Covid-19 Hardship
As part of its response to Covid-19, the Government announced in the budget on March 11, that it would provide local authorities in England with £500m of new grant funding to support economically vulnerable people and households in their local area. The expectation is that the majority of the hardship fund will be used to provide council tax relief, alongside existing local council tax support schemes.
The Government’s firm expectation is that billing authorities will provide all recipients of working age local council tax support, during the financial year 2020-21, with a further reduction in their annual council tax bill of £150, using their discretionary powers to reduce the liability of council tax payers outside of their formal local council tax scheme design.
Copeland Borough Council is now able to state that we will provide all recipients of working age local council tax support, during the financial year 2020-21, with a £300 reduction in their annual council tax bill.
To clarify, we are using our local discretionary powers to increase the minimum £150 reduction advised by Government to a total of £300 per household for those in receipt of working age local council tax support.
This much needed support for claimants will be processed without the need for an application and revised council tax bills confirming the reduction will be sent to eligible households in due course. Please continue to pay your existing amount until your new bill is received.
If you are not in receipt of local council tax support and are suffering significant financial hardship because of the current pandemic, please complete the Covid-19 Council Tax Hardship Application Form and return to firstname.lastname@example.org.
If you are suffering significant financial hardship, more help and financial assistance is available. For more information and support please email email@example.com or firstname.lastname@example.org (providing your name, address, contact number and a brief summary of your situation) or call 07388 996202, or 01946 693321.