Environmental health

  1. Food complaints

    If you have a problem with food you have bought, the food safety team can help.

Customer services

  1. Complaints, comments and compliments

    This page tells you how to make a complaint, comment or compliment the council or its members.

  2. Complaints, compliments and comments procedure

    The Comments, compliments and complaints procedure applies to all council employees and to employees and organisations who deliver services on behalf of Copeland Borough Council.  It reflects our commitment to ensuring that all departments deliver a consistent approach in responding to, and learning from, our customers in order to deliver excellent customer services.

  3. Complaints about a Councillor Complain about a councillor
  4. Make a Complaint Make a Complaint
  5. Make an Anonymous Complaint Make an Anonymous Complaint


  1. Complaints about a Councillor form

    The following document is a form which can be completed when you wish to make a complaint against a Councillor.

  2. Code of Conduct

    Our code of conduct outlines the conduct that is expected of members and co-opted members of the council when they are acting in their capacity as a councillor. 

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