Community Trigger

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We have received 0 applications from March 2015 - March 2016.

Cumbria Community Safety Partnership, which includes the Police, the Council and registered housing providers, work together to tackle anti-social behavior and hate incidents.

Anti–Social Behaviour (ASB) is defined as ‘behaviour causing harassment, alarm or distress’ to members of the public and is a broad term describing day- to-day incidents of crime, nuisance and disorder that can make the lives of those that suffer it a misery.

Hate incidents are defined as any criminal offence which is perceived by the victim or any other person to be motivated by hostility or prejudice based on a personal characteristic, (race, religion, disability, sexual orientation or transgender identity).

The Community Trigger is a process you can use to ask agencies to review their response to anti-social behavior or hate incidents you have reported.

What is the Community Trigger?

The broad nature of anti social behaviour (ASB) means that responsibility for dealing with it rests across a number of agencies and whilst the Cumbria Community Safety Partnership is committed to tackling the harm caused by ASB it is accepted that we may not always get it right and the trigger is a way of empowering victims and holding agencies to account.

If you have reported at least 3 incidents of ASB in the last six months and you feel that no action has been taken you may be eligible to use the Community Trigger Procedure. By no action taken we mean that -

  • The reported problems have not been acknowledged – i.e. no one contacted you to advise what action would be taken.
  • The reported problems have not been appropriately investigated. 
  • Your vulnerability and/or the potential for harm has not been considered and this has affected potential service delivery.
  • No action has been taken because information has not been shared between partners and this has affected potential service delivery

If you (as an individual) have complained about one incident of crime motivated by hate due to race, religion, disability, sexual orientation or transgender identity in the last 6 months and feel
that no action has been taken

If five individuals in the local community have complained separately to the Council, Police or Registered Housing Provider (social landlord) in the last six months about the same incidents of anti-social behaviour and it is felt that no action has been taken

What is not suitable for a Community Trigger?

If someone has reported Anti-Social Behaviour and received a service but the problems are on-going; - Contact the agency you are working with to tell them what is happening.

If you have reported Anti-Social Behaviour and received a service but you’re unhappy with the service received or action taken; - Submit a complaint under the agency’s complaints procedures.

I feel I meet the criteria, how do I apply?  

You need to fill out our online community trigger online referral form giving details of the case. A printable PDF version is available here if you prefer.

The request for a case review can be made by an individual or with permission by someone acting on their behalf; this could include friends, family or professionals. When a request is made you will be asked to provide details of the incidents of ASB and will be asked questions about how this has affected you. We will then review your request to ensure that the threshold has been met.

If you have difficulty accessing or completing the form online, please contact your local council and they will send you a paper copy, contact details are at the end of this document.

What will happen when a review request is received?

If the threshold for a community trigger has been met the agencies involved in your case will conduct a review of the way in which it has been dealt with. If it is felt that further action is required a plan will be agreed detailing the additional steps that need to be taken.  You will be notified if your case meets the criteria within five working days. If so, your case will be reviewed and recommendations may be made as to how the case can progress will be reported to you within ten working days. You will be kept informed throughout the process.

The trigger is designed to ensure ASB has been effectively dealt with and appropriate action has been taken. It is not a means to get additional service and the outcome of the review may be that all appropriate steps have been taken.

I don’t meet the criteria, what do I do now?

If this is the first time you are reporting this issue or concern, you can report it by contacting the Police or your local Council. If you are a tenant you can also report directly to your Housing Association.  

Community Safety Partnership Contact details

  • Cumbria Constabulary on 101 or via their website
  • Allerdale Borough Council on 01900 702702 or via their website
  • Barrow Borough Council on 01229 876543 or via their website
  • Carlisle City Council on 01228 817000 or via their website 
  • Copeland Borough Council on 0845 054 8600 or via their website
  • Eden District Council on 01768 817 817 or via their website
  • South Lakeland District Council on 01539 733 333 or via their website
  • If you are a tenant you can also report directly to your Housing Association, which in the Copeland are-
  1. Home Group on 0345 141 4663 or via their website
  2. Impact Housing on 0344  873 6290 or via their website
  3. Two Castles Housing on 0800 085 1171 or 0300 123 1747 from a mobile, or via their website

In emergencies, always call 999

Published: 19 February 2015 - 2:35pm